Universal Peptides aims to provide a clear and dependable ordering experience. If there is an issue with your order, please contact our team so the request can be reviewed.
Customers should contact Universal Peptides before sending any product back.
When submitting a return request, please include:
Providing complete information can help us review the request more efficiently.
Return eligibility depends on the condition of the product and the circumstances of the order.
Products should generally remain unopened and in their original condition unless the request involves damage, an incorrect item, or another fulfillment-related issue.
Unauthorized returns may not be accepted.
If an order arrives damaged or contains the wrong product, contact Universal Peptides promptly.
Our team will review the details and determine the appropriate next step.
Refunds are issued only after the request has been reviewed and approved.
Approved refunds will be processed through the applicable payment method or according to the resolution provided by our support team.
Processing times may vary depending on the payment provider.
Products that have been opened, used, altered, or removed from their original condition may not be eligible for return.
If you need to cancel an order, contact us as soon as possible.
Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.
For return or refund questions, contact:
Universal Peptides
Email:info@theuniversalpeptides.com
Phone: 575-703-0255
Please allow up to 24 hours for a response.
All Universal Peptides products are intended strictly for laboratory and scientific research use only.